Report a Problem
Use the information below to report issues with city infrastructure, services, or public property. Reports are routed to the appropriate department for resolution.
Common Issues
| Issue | Department | Phone |
|---|---|---|
| Potholes & road damage | Dept. of Public Works | 456-ALTO-DPW |
| Streetlight outage | Dept. of Water & Power | 456-ALTO-DWP |
| Water main break or leak | Dept. of Water & Power | 456-ALTO-DWP |
| Power outage | Dept. of Water & Power | 456-ALTO-DWP |
| Damaged sidewalk | Dept. of Public Works | 456-ALTO-DPW |
| Fallen tree or blocked trail | Dept. of Parks & Recreation | 456-ALTO-DPR |
| Traffic signal malfunction | Dept. of Transportation | 456-ALTO-DOT |
| Missed trash pickup | Solid Waste Division | 456-ALTO-HAUL |
| Parking meter malfunction | Parking Division | 456-ALTO-PKG |
| Graffiti or vandalism | Alto Police Department | 456-ALTO-APD |
How to Report
- By Phone: Call the department listed above during business hours.
- By Email: Send a description and location to [email protected].
- In Person: Visit City Hall at 1 City Hall Plaza during business hours.
When reporting an issue, please include:
- A description of the problem
- The exact location (street address or nearest intersection)
- Your contact information for follow-up
Response Times
The city aims to respond to reported issues within the following timeframes:
| Priority | Examples | Target Response |
|---|---|---|
| Urgent | Water main break, downed power line, traffic signal out | Same day |
| Standard | Pothole, streetlight out, missed pickup | 3–5 business days |
| Routine | Sidewalk crack, faded road markings | 10–15 business days |